Congrats on reaching the video interview stage at Etihad 🎉 This is where they test not just what you say, but how you present yourself. Your answers should show you’re professional, people-oriented, and safety-conscious.
Here are examples of strong answers on the latest questions from the 1st part of the video interview👇
Q1: “At Etihad, we value individuals who are driven, purposeful, and always looking ahead. Can you tell us about a time when you were excited to pursue a new opportunity or challenge? What motivated you to go after it, and how did that experience lead you to apply for this role at Etihad?”
✅ Example Answer
“When I worked as a receptionist at a 4-star hotel, I applied to lead a new guest loyalty program. It was challenging because I had to train colleagues and present the program to management, but I was motivated by the chance to improve guest experience. That experience showed me how much I enjoy taking initiative and making people feel valued. It’s exactly why I’m applying to Etihad — to deliver exceptional service while growing within a world-class airline.”
Q2: “Please give an example of a time you witnessed an individual not following established rules, policies, procedures, or safety protocols. What actions did you take, and what were the results?”
✅ Example Answer
“While working as a flight attendant trainee, I noticed a colleague left the galley cart unlocked while passengers were boarding. This could have caused injuries. I immediately secured the cart, reminded them politely about safety protocol, and later suggested to my supervisor that we refresh training on galley procedures. As a result, our team avoided a potential hazard, and management added a short safety reminder at pre-flight briefings.”
Q3: “Describe a time when you needed to establish a connection quickly with someone at work, school, or university. How did you do it, and what steps did you take to build that relationship?”
✅ Example Answer
“On my first day as a sales associate at Zara, I had to work on a busy floor with a colleague I didn’t know. To connect quickly, I introduced myself with a smile, asked how they usually organized the fitting rooms, and followed their lead. I also offered to handle returns while they helped customers. By the end of the shift, we were working in sync, and the next day they even recommended me for a more complex task. I learned that showing respect and willingness to support helps build instant trust.”
Q4: “Tell us about a situation where you effectively handled a dissatisfied Guest in a thoughtful and courteous manner. Please describe the situation, your actions, and the outcome.”
✅ Example Answer
“At Starbucks, a Guest was upset because their coffee order was wrong and they were already late for work. I stayed calm, apologized sincerely, and quickly prepared the correct drink while offering a complimentary pastry for the inconvenience. They left smiling and even came back the next day, thanking me for turning a stressful moment into a positive experience. That taught me how powerful empathy and quick action can be in building loyalty.”
Tips for your Etihad video interview:
- Use specific roles from your experience (hotel receptionist, retail associate, café barista, intern flight attendant) — they make your stories real. - Structure answers with STAR (Situation, Task, Action, Result). - Smile and use confident body language. - Connect your story back to Etihad’s values: safety, teamwork, growth and integrity.