In this part, Etihad wants to see how you think, act, and prioritize under pressure 🧠✈️ You’ll face real-life scenarios that test your judgment, empathy, and teamwork — basically, what makes a great cabin crew member 💪
🕒 8 Questions | 10 Minutes For each scenario: 👉 Choose the response that’s MOST like how you would respond 👉 Choose the response that’s LEAST like how you would respond
⚠️ There are 4 choices in each scenario. The options are long — so read quickly and focus on the main idea behind each one.
🧩 Example Scenario
✈️ Your flight just landed, and you need to quickly make your way to your next flight. However, one of your guests is an unaccompanied minor who needs help getting to their next flight, and you notice there’s no one outside the gate to assist them.
Let’s see which answer shows true Etihad values 👇
1️⃣ Let the guest know that it’s the airport’s job to arrange help getting them to their next flight. On your way to your next flight, check with an airport employee to make sure someone will help the minor. 2️⃣ Since your primary job responsibility is to get to your next flight, alert your teammates to the situation and let them take care of the guest. 3️⃣ Empathize with the guest about not having someone to accompany them. As you go to your next flight, file a complaint with your supervisor to ensure that support arrives promptly in the future. 4️⃣ Coordinate with your team to have someone bring your luggage to your next flight while you take the guest to their next flight. Apologize if you are late to the next flight.
✅ Best Answer: #4
Coordinate with your team to have someone bring your luggage to your next flight while you take the guest to their next flight. Apologize if you are late to the next flight.
Why it’s best:
You prioritize Guest safety and care, especially since the guest is an unaccompanied minor — a vulnerable passenger.
You show teamwork, initiative, and accountability — all key Etihad values.
Even though it may delay you, you do the right thing, showing that you put the Guest’s wellbeing above convenience.
🩵 Etihad wants to see that you act with empathy, responsibility, and professionalism — even when it costs you a little extra effort.
❌ Worst Answer: #2
Since your primary job responsibility is to get to your next flight, alert your teammates to the situation and let them take care of the guest.
Why it’s worst:
It shows avoidance of responsibility. You’re passing the issue to someone else instead of ensuring the child is safe.
There’s no empathy or follow-up — it looks like you’re just protecting yourself.
In Etihad’s culture, this could be seen as indifferent and unreliable.
⚖️ Middle Options: #1 — Not terrible, but too detached. You help a little by checking with staff, but you still distance yourself from responsibility. #3 — Shows empathy (good!) but lacks immediate action. Filing a complaint later doesn’t help the child now.
🔥 Remember: Etihad is looking for candidates who stay calm, kind, and proactive — even when time is tight. This round isn’t about guessing “right or wrong,” it’s about showing your true mindset 💫